Me...Me...Me..Me..

I've noticed recently that I haven't been doing a great job at looking at other people's perspectives. I work at a hotel, so my job is kinda based on that. I've become so accustomed to how it goes and those bitter people who are out to get you that I have forgotten to empathize. Example: Lady, I don't care that your room smells funny because we don't have any other rooms so you can't switch. I need to remember to put myself in their shoes and understand it can be stressful, but to really feel for their situation. I would want them to do the same thing if our positions were reversed. It isn't all about me. Good customer service isn't always smiling and being friendly, its about smiling and being friendly while POSITIVELY reacting and solving the situation. Better to be merciful than judgmental.